1. How do I place an order on Madad?
Simply browse our curated collection, select your favorite artwork, and proceed to checkout. Follow the prompts to provide shipping details and payment information to complete your purchase.
2. Can I modify or cancel my order after it’s placed?
Orders are processed quickly to ensure timely delivery. Once an order is processed, modifications or cancellations may not be possible. Please contact our customer support team for assistance.
3. How do I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. Use the provided tracking details to monitor the progress of your shipment.
4. What if my item arrives damaged or defective?
We apologize for any inconvenience. Contact our customer support team within [number of days] days of receiving the item, providing your order number and photographic evidence. We will assist you in arranging a return or replacement.
5. Do you ship internationally?
Yes, Madad offers international shipping. During the checkout process, select your shipping destination to view available shipping options and costs.
6. How are shipping costs calculated?
Shipping costs are based on your location, the selected shipping method, and the weight or dimensions of your order. You can view shipping costs during the checkout process before finalizing your purchase.
7. What is your return policy?
Our return policy allows for returns within [number of days] days of receiving the item. Eligible reasons include damage, defects, or if the item doesn’t meet your expectations. Please review our detailed Return Policy for more information.
8. Are custom orders available?
Currently, Madad does not offer custom orders. However, we continuously update our collection with diverse and unique artworks for you to explore.
9. How can I contact customer support?
You can reach our customer support team via email at Info@madadstor.com. We are here to assist you with any inquiries, concerns, or assistance you may need.
10. Are the colors of the artworks accurate to what I see on my screen?
While we strive for accuracy, variations may occur due to screen settings. If you have specific concerns about colors, feel free to contact our customer support team for additional details.
11. Do you offer gift cards?
Yes, Madad offers gift cards. You can purchase them on our website, and they make for a perfect gift for art enthusiasts.
12. How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter during the checkout process or through your account settings. Follow us on social media for the latest updates, new arrivals, and exclusive promotions.
If you have any further questions or need assistance, don’t hesitate to contact our customer support team. Thank you for choosing Madad for your artistic endeavors!