Madad – Return Policy

At Madad, your satisfaction with our artwork is our top priority. We understand that circumstances may arise where you need to initiate a return. Please carefully review our Return Policy to ensure a smooth and hassle-free process.

Eligibility for Returns:

You may be eligible to return an item if:

– The item is damaged or defective upon arrival.

– You received the wrong item.

– The item does not meet your expectations, and you wish to return it within the specified return period.

Initiation of Returns:

To initiate a return, please follow these steps:

– Contact our customer support team within [number of days] days of receiving the item.

– Provide your order number, a clear description of the issue, and photographic evidence of any damage or defects.

Return Conditions:

– Items must be in their original condition, unused, and in the original packaging.

– Artworks must be securely packaged to prevent damage during return shipping.

– Returns without prior communication and approval from Madad may not be accepted.

Return Period:

Returns must be initiated within [number of days] days of receiving the item. After this period, we may not be able to process your return.

Shipping Costs:

For eligible returns due to damage, defects, or receiving the wrong item, Madad will cover the return shipping costs. For returns based on personal preferences, the buyer is responsible for return shipping costs.

Refund Process:

Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method. Please allow [number of days] days for the refund to be reflected in your account.

Partial Refunds:

In some cases, partial refunds may be issued if the returned item is not in its original condition, is damaged, or is missing parts. The amount of the partial refund will be determined based on the condition of the returned item.

Non-Refundable Items:

Certain items are non-refundable, including digital downloads, gift cards, and items marked as final sales. These items will be indicated in the product description.

Cancellations:

If you wish to cancel an order, please contact our customer support team within [number of hours] hours of placing the order. Once an order has been processed and shipped, it cannot be canceled.

Contact Information:

For any return-related inquiries or to initiate a return, please contact our customer support team. We are here to assist you throughout the return process.

Damaged in Transit:

If your item arrives damaged or with defects, please contact us immediately with photographic evidence. We will work with you to resolve the issue promptly.

Madad is dedicated to ensuring your satisfaction with our artwork. If you have any questions or concerns about our Return Policy, please reach out to our customer support team. Thank you for choosing Madad for your artistic journey.